I recently read a wonderful little book entitled How Full Is Your Bucket? by Tom Rath and Donald Clifton. It talks about the opportunity we have in every interaction with another person to either “fill their bucket” (saying or doing something to increase their positive emotions) or “dipping from their bucket” (saying or doing something to decrease their positive emotions). Doing the former helps them and us. Doing the latter diminishes them and us. It’s an easy read with a lot of wisdom.